2. Accessing clearPath

2.1. Your URL

Your clearPath URL is https://siteid.cphs.cloud, where siteid is your three or four digit site code. If you are not sure what your site code is, send an email to support@clearpathhealthsolutions.com.

Tip

You can also open cp2go on a phone or tablet, type just the site code in the URL bar, and double-tap — the app expands the short code into the full address for you.

2.2. Signing In

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The sign-in screen asks for:

  • Username — the account your administrator created for you.

  • Password — the password you set (or received with your welcome email).

Click Sign In to continue. If you have forgotten your password, click Forgot your password? under the form; see Resetting your Password for the reset flow.

If your administrator has enabled Two-Factor Authentication on your account, you are taken to a second screen after entering your password and asked for the six-digit code from your authenticator app.

Note

If you enter your username and password and the sign-in prompt keeps coming back, one of the following is happening:

  • your account doesn’t exist in clearPath,

  • your username or password is wrong,

  • your account has expired,

  • the role your account is in is disabled or not allowing sign-ins.

Contact us at support@clearpathhealthsolutions.com for help.

2.2.1. Theme Toggle

The sun/moon icon in the top-right of the sign-in page flips between light and dark themes. clearPath remembers the choice on each device.

2.3. Desktop and Mobile Modes

clearPath detects the kind of device you are signing in on:

  • On a phone or narrow screen you land in Mobile Mode, a streamlined layout optimised for running audits on the go.

  • On a laptop, desktop, or larger tablet you land on the full Dashboard with the sidebar and toolbar available.

Switch between the two any time from the screen-icon button in the header.

2.4. Landing Page

Once you’re signed in, clearPath takes you to the Dashboard — a live view of compliance across your organisation.

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From there, the sidebar on the left is your launch pad for the rest of clearPath. See Main Menu for a tour of every item.

2.5. Signing Out

Click your avatar in the bottom-left of the sidebar and choose the sign-out icon on the right. You can also close the browser tab — clearPath times out inactive sessions automatically.