2. Getting Support
clearPath support is available through several channels. Pick the one that best fits how urgent the issue is and how much of clearPath you can still reach. Each channel below reaches the same support team — the difference is how much context travels with your request and how quickly we can get back to you.
2.1. Email
If you cannot reach the clearPath web interface — for example your sign-in is blocked, or the network is down — send an email instead:
Technical support: support@clearpathhealthsolutions.com
Sales and quotes: sales@clearpathhealthsolutions.com
General questions: info@clearpathhealthsolutions.com
Privacy-related questions: privacy@clearpathhealthsolutions.com
Policy questions: policy@clearpathhealthsolutions.com
When emailing support, please include:
the site code you normally use (
siteidinsiteid.cphs.cloud),your clearPath username,
a short description of the problem,
approximately when the problem started, and
any error messages you saw (a screenshot or copy-paste is ideal).
2.2. Phone
For urgent issues that need a real-time conversation, reach us at 905 448 3100 during Eastern Time business hours. If the office is closed, leave a voicemail — calls are returned the next business day.
For production-impacting issues outside business hours, open a ticket (or email support@clearpathhealthsolutions.com) with the word urgent in the subject line so it reaches our on-call team.
2.3. Self-Service Resources
A lot of support questions are answered in the guide you are reading. The following sections cover the most common topics:
Quick Start Guide — first-day orientation.
Accessing clearPath — signing in, site URLs, and the landing page.
Resetting your Password — recover, change, or set a fresh password.
Two-Factor Authentication — enabling, using, and recovering from 2FA.
Frequently Asked Questions — the questions we hear most often.
Documents — printable PDFs, sample reports, auditor training materials.
Contact Us — every way to reach the team at a glance.
Note
The contents of the support icon and its menu depend on your role. Auditors see a simpler ticket form than administrators, and some administrator-level diagnostic options are hidden from auditor accounts.
Tip
When a problem only happens sometimes, take a short screen recording of it happening and attach the video to your ticket. An intermittent issue with a clip is usually resolved in one round-trip; the same issue described in text can take several back-and-forth emails to reproduce.