Need Assistance?

The clearPath support team is here to help with installation, configuration, training questions, and anything else you run into while using the platform. Every request is tracked from start to resolution so nothing falls through the cracks.

Email: support@clearpathhealthsolutions.com

Office: 905 448 3100

Hours: Monday to Friday, 8:30 AM – 5:00 PM Eastern

Our ticketing system provides automatic responses with tracking numbers, so you always have a reference to follow up on. Tickets submitted outside business hours are queued and handled the next business day.

Create a Support Ticket

Help Us Help You

The more detail you include up front, the faster we can resolve your ticket. Where possible, please share:

• Your organization and facility name
• The user account or role experiencing the issue
• What you were trying to do and what happened instead
• Steps to reproduce the issue
• Screenshots, error messages, or browser console output
• The device, operating system, and browser (or cp2go version)
• Approximate date and time the issue occurred

What We Can Help With

Our support team handles the full lifecycle of your clearPath deployment, including:

• Installation, upgrades, and environment configuration
• User accounts, roles, and permissions
• cp2go deployment on Windows, macOS, iOS, and Android
• Custom audit form design and scoring
• Dashboard, widget, and report configuration
• LDAP / Active Directory and two-factor authentication setup
• Data exports, REST API, and integration questions
• Training resources for new staff and refresher sessions