.. include:: ../variables.rst

.. _hosted: 

Frequently Asked Questions
==========================

.. faq::

**Q: Where is our compliance data stored when we choose the hosted option ?**
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A: All data is stored in CANADA. This includes the instance of |APPNAME|, local backups and offsite backups to our private cloud.

**Q What would our URL for accessing the platform ?**
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A: It would typically be siteid.cphs.cloud (where the siteid would be an abbreviation of your organization name. i.e. Hope Memorial Hospital would by https://hmm.cphs.cloud).

**Q Is there an additional cost for the hosted solution ?**
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A: No the hosted and on premise versions of |APPNAME| are the same cost.

**Q: Is the web interface secure ?**
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A: Yes.  We use LetsEncrypt domain validated certificates for encryption. Certificates are rotated every 90 days.  All traffic between your browser and the |APPNAME| 
server is encrypted with TLS.

**Q: Do you still require a VPN for access into our Facility**
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A: No we don't. If there are existing VPN configured for access to your organization for |APPNAME| the account can be removed.

**Q: Does clearPath store patient names, ID's or any other patient identifiers in it's database ?**
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A: No we don't collect or store any patient identifiers.

**Q: Do you monitor system performance and uptime ?**
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A: Yes, we use an uptime monitoring system that alerts us via email and/or SMS message if any of the servers are experiencing issues.

**Q: Do you backup data in the event of an outage or hardware failure ?**
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A: Yes, we do. For more details on our backup strategy :ref:`click here<system.backups>`.

**Q: We have a report that we use internally, would it be possible to add it into clearPath ?**
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A: Yes it is possible.  If there is no existing report in |APPNAME| we will consider adding it. For more information on new report requests :ref:`click here<report.policy>`.

**Q: How do you protect user password in clearPath ?**
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A: User passwords are stored using an SHA256 HMAC function. Password are never stored or transfered in clear text.