.. include:: ../variables.rst
.. _auditingsoftware:

Auditing Software
=================

.. figure:: /images/banners/nursewithtablet.jpg
   :align: center

|br|

Getting Started
---------------

 |AUDITSOFTWARE| is the auditing application for performing hand hygiene audits using clearPath.   |AUDITSOFTWARE| is an application
 that must be downloaded and installed on a tablet, phone or desktop device.  |AUDITSOFTWARE| is available on Windows, iPads, iPhones, and Android Tablets and Phones.

.. figure:: /images/ipads/ipad.new.install.png
   :align: center

Auditing Software Downloads
---------------------------

.. include:: downloads.rst
..
  * :ref:`Software Downloads<softwaredownloads>`


..
  .. include:: ../clearpath/moment.methods.rst

Supported Auditing Platforms
----------------------------

For detailed information on auditing with |AUDITSOFTWARE| on specific platforms, please click on the following links:

* :ref:`Apple iPad<iPadAuditing>`
* :ref:`Apple iPhone<iPhoneAuditing>`
* :ref:`Browser based Auditing<webAuditing>`
* :ref:`Windows Tablets and Desktop<windowsAuditing>`
* :ref:`Android Tablets<AndroidTabletsAuditing>`
* :ref:`Android Phones<AndroidPhonesAuditing>`

.. include:: ipad.rst 
.. include:: iphone.rst 
.. include:: web.rst   
.. include:: windows.rst  
.. include:: android.tablets.rst  
.. include:: android.phones.rst



Sync Process
------------

Sync’ing serves two purposes, first it transfers completed audit sessions to |APPNAME| and secondly it downloads updated configuration data (auditors, facilities, patient care areas, health care provider types) from clearPath. 

.. figure:: /images/syncprocess.png
   :align: center

Sync Troubleshooting
--------------------

If you are unable to sync |AUDITSOFTWARE| with |APPNAME|, please check the following:

WiFi
^^^^

You are connected to your corporate WiFi network. Check the status bar at the top left of the iPad. If there are no 
bars present the device is not connected to a network.  You will need to see the wifi signal strength bars to the right 
of iPad, ensure that you have at least two bars.  Try moving to another area and try to sync again. If your device is connected 
to your corporate guest network, please ensure that your wifi connection has not expired.  

Start the Safari browser and see if you can connect to www.google.com, or www.microsoft.com.  If you get directed to a sign on page, sign back into the 
guest network and attempt to sync your data again.

Maintenance Mode
^^^^^^^^^^^^^^^^

If you see this message |APPNAME| is in Maintenance Mode and not accepting audits, please wait and try and sync your audits at a later time, or contact  |SUPPORTEMAIL|. |APPNAME| is only ever in maintenance mode while an upgrade is in progress. Maintenance is alway scheduled ahead of time.

Expired User/Machine Account
^^^^^^^^^^^^^^^^^^^^^^^^^^^^

The user account or the machine account used to sync |AUDITSOFTWARE| to |APPNAME| has expired.  Contact your |APPNAME| administrator or |SUPPORTEMAIL| to update the account.

Auditing Device is Disabled
^^^^^^^^^^^^^^^^^^^^^^^^^^^

Your system administrator has disabled the ability to sync audits from a specific tablet. Contact your |APPNAME| system administrator or  |SUPPORTEMAIL|.

License Key Expired
^^^^^^^^^^^^^^^^^^^

The hand hygiene module license key has expired and is no longer accepting audits.  Please contact your |APPNAME| system administrator or contact  |SUPPORTEMAIL|.


Invalid Sync File
^^^^^^^^^^^^^^^^^

A Invalid Sync File can occur for a number of reasons:

* the update sync file somehow got corrupted in transit
* There is an invalid character in a facility, unit, hcp, comment field
* The WiFi coverage is poor resulting in data errors
* The |APPNAME| server is restarting and is currently unavailable

.. tip::

   If you see the invalid sync file message, we would recommend waiting a few minutes and then try to sync again.  If after a few minutes
   the problem persists, then send an email to |SUPPORTEMAIL|, please include your username so we can check your account status.